Refund policy

Refund, Reshipment, and Return Policy
This refund policy is provided for reference to our store’s dropshipping partners and customers. Please read the following carefully.

To protect your rights, please submit all disputes through our official channels. Thank you for your cooperation.
We offer a fast dispute resolution process. Please provide the following information to assist in handling your case:

a. Photos or videos of the damaged product as evidence. If photos do not clearly show the damage, please upload a video.
b. Screenshots of customer complaints (e.g., disputes from payment platforms or emails), including customer name, date, and content.
c. If a return is required, please send the product back to our designated warehouse.

Our store will provide refunds, reshipments, or accept returns under the following circumstances (unless otherwise specified):

Order Delay

If the order has no tracking information or remains in transit, pending, or overdue status within 60 days after shipment, we will accept disputes.
Exceptions for specific cases:

a. US orders: disputes accepted after 45 days if not delivered
b. Brazil orders: due to strict customs, disputes accepted after 110 days
c. Orders shipped via specific liquid logistics services: disputes accepted after 100 days
d. Some special shipping methods are not eligible for disputes (see official instructions)

Notes:
If a package is held due to unclear address, no one to receive, or wrong house number, buyers must contact or pick up from the local post office.
In some regions (e.g., Israel), packages may be delivered to self-service lockers due to religious or phone-related reasons; buyers should contact the post office if delayed.
If tracking shows “delivered” but the buyer claims non-receipt, our store will try to investigate, but processing may take 1–2 months, and refunds or reshipments are not guaranteed.

Order Marked as Delivered but Buyer Claims Non-Receipt

If tracking shows delivery completed, refunds or reshipments are generally not accepted.
a. If buyer claims non-receipt, a “non-delivery certificate” issued and stamped by the local post office is required.
b. Possible reasons for tracking anomalies include: incorrect/incomplete address, no house number, unknown recipient, refused delivery, unclaimed package, no safe delivery location, customs clearance issues, etc.

Notes:
Local couriers usually attempt delivery 1–3 times; unclaimed packages are stored for 3–7 days before returning. Our store is not responsible for loss during return transit.
If return service is provided, items will be placed in your private inventory without refund.
If you do not handle undeliverable orders or the package is damaged during transit, our store will not provide refunds or reshipments.

Product Damage

For severely damaged packages, our store will provide a full refund or reshipment.
For minor damage (e.g., small scratches, loose threads, wrinkles not affecting function), we provide partial refund or reshipment.

Notes:
Fragile items are recommended to be refunded directly.
Damaged outer packaging only does not qualify for refunds or after-sales service.
Ordinary or electronic products must be disputed or reported within 30 days of delivery.
For service-type products (e.g., photography), refunds are limited to market price; no liability if quality inspection service was not used.

Incorrect or Missing Items

We conduct strict quality inspections before shipment.
a. For wrong items received, a full refund or reshipment will be offered.
b. For incorrect color or size but functionally okay, provide customer complaint screenshots; refund or reshipment available.
c. Missing accessories: if function unaffected, partial refund or missing parts reshipment; if function affected, full product reshipment.
d. Missing attachments (e.g., USB cables, hooks) will be shipped separately.

Notes:
Please provide photos with correct measurements for size issues to speed up handling.

Order Cancellation

Full refund available if the product has not yet entered the warehouse.
Non-cancellable situations:
a. Customized print-on-demand (POD) products after payment.
b. Reserved stock products after payment (exclusive items).
c. Video or photography orders after payment.

Important Notices

Dispute Deadline

Disputes cannot be opened if the order status is marked as Closed. If tracking information from third-party logistics is unavailable or untraceable, the dispute cannot be processed.

Force Majeure

We are not liable for product damage or shipping delays caused by force majeure events, including but not limited to:
natural disasters, pandemics, international incidents, strikes, wars, earthquakes, floods, viruses, snowstorms, or customs inspections.
However, we will inform you through available channels such as store chat, Email, Line, or WhatsApp.

Shipping Method Limitations

Some shipping methods are not trackable in certain countries, states, or cities.
We will not accept any disputes if you choose the following shipping methods to restricted regions:

PostNL
Electric PostNL
Certain CJ-specific liquid/economy/rail shipping routes that may not offer full tracking

Note:
Remote area addresses may incur additional charges depending on the shipping method.

Destination Restrictions

Due to international logistics constraints, we are unable to process disputes for orders shipped to the following countries or regions, including but not limited to:

Argentina, Iran, Iraq, Nigeria, Ukraine, Syria, Venezuela, North Korea, Afghanistan, Kenya, Laos, Myanmar, Cuba,
and other regions in the Middle East, Africa, Latin America, or remote island nations.

By placing an order to the above regions, you agree to assume full responsibility.
Refund, reshipment, or return requests will not be accepted.

Returns

Products can only be returned to our China warehouse. However, returns are not recommended due to:

High international shipping costs
Delivery time of at least 3 months
High risk of loss or damage during return shipping

a. If return is necessary, buyers must follow the official return procedure.
b. All returns must be completed within 30 days after receiving the item.

Service-Based Products

Service-based products are subject to the following:

a. No refund may be offered for damage or delay, as these are not physical products.
b. Quality disputes may not be accepted if the supplier is not affiliated with our store.
c. If our quality inspection service is not used, disputes may be declined.

Disputes Not Accepted

We do not accept unreasonable dispute claims, including but not limited to:

a. Buyer simply does not like the product
b. Product description differs from buyer’s expectations
c. Product has an unusual smell
d. Buyer ordered the wrong item or SKU
e. Incorrect shipping address provided by buyer
f. Product differences were previously agreed upon
g. Tracking information was deleted by the courier or local post office
h. Package was returned, held, or discarded due to buyer’s failure to complete customs clearance procedures