Orders & Payment
What payment methods do you support?
Credit cards (Visa/MasterCard), PayPal, Apple Pay, Google Pay.
Is Cash on Delivery available?
Currently, we do not offer Cash on Delivery service.
How can I check my order status?
Log in to your account or check the tracking link provided in your order confirmation email.
🚚 Shipping & Delivery
Where do you ship?
We offer both local and international shipping. Free shipping on orders over $50.
How long does shipping take?
For Asia, 5–15 business days. Delivery times may vary depending on destination and shipping method.
For international shipments (e.g., USA, Europe), it usually takes 7–21 business days, but customs clearance and logistics issues may cause delays.
Please note: Shipping delays can occur, especially during busy seasons or special circumstances (e.g., pandemics, holidays).
Why hasn’t my order arrived yet?
We process your order as quickly as possible based on the chosen shipping method and provide a tracking number after shipment. If you haven’t received your package, please check the tracking information.
Cross-border shipping may be delayed due to customs inspections or logistic processing.
What if my order is delayed beyond the expected delivery time?
If your order is overdue, please contact our customer service. We will help you track your order and provide solutions.
How do I track my package?
After placing an order, you will receive a confirmation email containing your order details and tracking link.
🔄 Returns & Exchanges
Can I return or exchange items?
Returns and exchanges are accepted within 30 days (items must be unopened; excludes sale items and personal hygiene products).
What if the product is defective?
Contact customer service within 48 hours and provide photos for exchange or refund processing.
🔧 Products & Warranty
Do electronic products have warranties?
Some items come with manufacturer warranties. Please check the product page for details.
Are pet supplies suitable for all pets?
They are suitable for most pets. Please check product specifications or consult customer service.
📞 Others
Are there discounts for bulk orders?
Please contact customer service for special offers.
How can I contact customer service?
Email: wedailysupplies@gmail.com
Customer service hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8).